Help centre overview Help centre for organisers

Finance

My revenues

When will I receive the revenue from my ticket sales via Eventfrog and will it be transferred to me? How do I set up a bank account for my event? Billing of event income: Where can I find them? How can I trigger a payment on account? FAQ Advance payment Eventfrog Cashless - cashless payment at the event How can I collect cashless payments at the event via Eventfrog Cashless? Do I have to pay fees to Suisa for music events? What happens if the credit check is negative?

Costs / Pricing model

Can I organise my event completely free of charge? And do I have to expect fees for free tickets? What costs will I have to pay if I pre-sell tickets? Are the credit card fees deducted from my earnings? When are which costs incurred as part of the event package? Can I transfer or pass on the fee / costs to ticket purchasers? The terms and conditions state that Eventfrog may retain a commission. What does this mean? Do the packages apply per event and how do the Plus and Pro packages differ? Was sind die All-in-One-Servicekosten?

Billing

How do I receive an invoice with VAT shown? In which cases is VAT charged? Is it possible to show the ticket price excluding VAT? My event is not subject to VAT. Why does it still show that the ticket price includes VAT? Is my event taxable and do I have to pay VAT? How does the VAT process work?

Payment methods

What payment methods are available? Prepayment as direct payment method to organiser

Statistics

Analyses: How do I analyse my income in the Cockpit?

Event creation

Can the VAT still be adjusted after the sale of the first ticket?